OUR TERMS OF ENGAGEMENT
Unlike pretty much all other business brokers, Turner Butler does not charge any upfront fees. Nor do we charge termination, withdrawal or cancellation fees. We pay for all the advertising and marketing of our clients’ businesses out of our own pocket and we spend very substantial sums each year on advertising and marketing. These marketing efforts produce around 1,000 new buyer enquiries each month.
We do not employ high pressure sales techniques, we send out our terms of business before any meeting to give our vendors time to read them. Once they sign our terms our vendors have a cooling off period of 14 days should they wish to change their minds. They can terminate our engagement at any time with due notice and without penalty.
Our terms are clear, sole selling rights agreements: if the assets, shares or control of the business are transferred to anyone during our engagement or after the end of our engagement to anyone who became aware that the business was for sale by any means prior to the end of our engagement then a fee is due. For this reason we strongly recommend to all our clients that all approaches from prospective buyers should be handled by us so that we can control the process and get the best possible deal for our clients.
OUR COMPLAINTS PROCEDURE
We very much hope that you will never have cause for complaint as to the quality or effectiveness of our service.
However if you are unhappy with the service we have provided then please provide me with details in writing of your complaint to the address below. I will then conduct the following internal complaints procedure:
1) I will investigate your complaint.
2) I will speak with your Account Manager to understand the background to the matter, to acquaint myself with the facts and to investigate your complaint.
3) I will then provide you in writing with the outcome of my investigation and with my conclusions, within 15 working days of receipt of your complaint.
4)If you remain dissatisfied with the outcome of my investigation then within 7 days you should request in writing that the Board of Directors of Turner Butler review the matter and provide its conclusions to you in writing;. This Board review will be completed within 10 working days of receipt of your written request.
2-4 High Road
Ickenham UB10 8LJ